Refund & Returns Policy

Last Updated: August 20, 2026

At PRVAETU, we are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer returns, exchanges, and warranty support under the terms below.

1. 30-Day Returns & Exchanges

We accept returns and exchanges within 30 days of the date you receive your order.

To be eligible for a return or exchange:

• The product must be unused and in its original condition.

• The product must include all original packaging, accessories, parts, and documentation.

• The product must not show signs of damage, modification, misuse, or excessive wear.

• Proof of purchase may be required.

Customers are responsible for the return shipping costs for returns or exchanges due to personal preference, incorrect selection, or other non-quality-related reasons.

If the return is due to a confirmed product quality issue, missing parts, or damage that occurred before or during delivery, PRVAETU will cover the reasonable return shipping costs.

Please contact us before sending any product back. Unauthorized returns may not be accepted.

2. Quality Assurance

We stand behind the quality of our products.

If you discover a structural defect, missing component, fabric defect, or other manufacturing-related quality issue within 30 days of receiving your order, please contact us at:

Email: sh1232008@outlook.com

Please provide your order number and, where applicable, clear photos or videos showing the issue. Our customer service team will review the issue and determine the appropriate solution.

Depending on the circumstances, we may:

• Provide replacement parts;

• Send a replacement product;

• Exchange the defective product; or

• Provide another appropriate resolution.

For confirmed manufacturing or product quality issues, the applicable replacement or exchange will be provided at no additional product cost.

3. 180-Day Structural Warranty

In addition to our 30-day return and exchange policy, eligible products are covered by a 180-day limited structural warranty from the original purchase date.

This warranty applies to the product's core structural components, including:

• Product frame;

• Metal brackets; and

• Wheels, where applicable.

If a covered structural component fails due to a manufacturing defect during the warranty period, PRVAETU will provide an appropriate repair, replacement part, or product replacement, depending on the nature of the issue.

The 180-Day Warranty Does Not Cover:

• Accidental drops or impacts;

• Damage caused by misuse or improper use;

• Damage caused by failure to follow product instructions;

• Unauthorized modifications or alterations;

• Normal wear and tear;

• Cosmetic damage that does not affect product functionality;

• Damage caused by improper storage, maintenance, or handling;

• Damage resulting from circumstances outside the normal intended use of the product.

4. How to Request a Return, Exchange, or Warranty Service

To request a return, exchange, or warranty service, please contact us at:

PRVAETU
Email: sh1232008@outlook.com

Please include:

1. Your order number;

2. The name or email address used when placing the order;

3. A description of the issue or reason for the return;

4. Photos or videos of the product and issue, if applicable.

Our customer service team will review your request and provide further instructions.

Please do not send products back to the sender address shown on your package without first contacting us.

5. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method used to place the order.

Please allow additional processing time for your payment provider or financial institution to reflect the refund in your account.

Original shipping charges are generally non-refundable unless the return is caused by a confirmed product defect, quality issue, or an error on our part.

6. Exchanges

If an exchange is approved, we will arrange the replacement according to the specific circumstances of the case.

If the replacement is required because of a confirmed quality issue, manufacturing defect, or missing component, PRVAETU will provide the applicable replacement at no additional product cost.

7. Contact Us

If you have any questions regarding returns, exchanges, refunds, or warranty claims, please contact us:

PRVAETU
Email: sh1232008@outlook.com

We will do our best to review and resolve your request as quickly as possible.